Privacy Policy — 77cv Betting Platform
This Privacy Policy explains how 77cv collects, stores, uses, and protects the personal data of players and visitors accessing our platform in Bangladesh. We are committed to handling your information with transparency, security, and respect for your rights as a user.
256-Bit SSL Encryption
All data transmitted between your device and the 77cv platform is protected by industry-standard 256-bit SSL encryption. Payment details, login credentials, and personal information are never sent in plain text.
No Data Sold to Third Parties
77cv does not sell, rent, or trade your personal data to any third party for marketing purposes. Data is shared only with verified service providers operating under strict confidentiality obligations.
KYC & Identity Protection
Identity documents submitted for KYC verification are stored in an encrypted environment with access restricted to authorised compliance personnel only. Documents are never used for any purpose beyond identity and payment verification.
Transparent Cookie Use
77cv uses session and analytical cookies solely to improve platform performance and user experience. No third-party advertising cookies are placed on your device without disclosure in this policy.
Secure Data Retention
Player data is retained only for as long as it is required to fulfil the purposes described in this policy or to comply with applicable legal obligations. Inactive account data is subject to scheduled review and deletion.
Direct Access to Your Data
You may request a copy of the personal data 77cv holds about you at any time by contacting [email protected]. Requests are processed within a reasonable timeframe and at no charge to the player.
Data We Collect
When you register an account, use the 77cv platform, or contact our support team, we collect certain personal and technical data. The categories of data we collect, and the circumstances under which each category is gathered, are set out below.
Registration & Account Data
To create a 77cv account, you are required to provide the following information:
- Full legal name as it appears on your government-issued identification document.
- Date of birth (used to verify that you are 18 years of age or older).
- Email address — unique per account, used for account communications and password recovery.
- Mobile phone number registered in Bangladesh — used for account security and, where applicable, mobile financial service verification (bKash, Nagad).
- Username and hashed password — we store a one-way hash of your password; we never store your password in plain text.
- Preferred currency: Bangladeshi Taka (BDT) — fixed for all transactions on the platform.
Identity Verification (KYC) Data
To comply with our internal anti-money laundering and player protection obligations, we may request the following documents:
- A government-issued photo identification document (National ID card, passport, or driving licence).
- Proof of address dated within the last three months (utility bill, bank statement, or equivalent).
- Proof of ownership of the payment method used for deposits (e.g., a screenshot of a bKash or Nagad account registered in your name).
Financial Transaction Data
When you make a deposit or request a withdrawal, 77cv records the following transaction data:
- Transaction reference number and timestamp (Bangladesh Standard Time, UTC+6).
- Transaction amount in BDT.
- Payment method used (bKash, Nagad, Rocket, Upay, or bank name).
- Transaction status (pending, completed, reversed, or declined).
- The mobile number or bank account number associated with the payment method — stored in masked format (e.g., 01XX-XXXX-XX45).
Gameplay & Betting Data
We record all betting and gaming activity associated with your account for the purposes of game integrity, dispute resolution, responsible gaming monitoring, and bonus compliance:
- Bets placed, including game title, stake, odds, and outcome.
- Session start and end times.
- Games accessed (slots, live casino, cricket betting, Dragon Master, Ezugi Live tables).
- Bonus claims, wagering progress, and bonus status.
Technical & Device Data
When you access the 77cv platform, we automatically collect the following technical data:
- IP address — used for fraud detection, geographic access controls, and security monitoring.
- Browser type and version, operating system, and device type (desktop, mobile, tablet).
- Referring URL and pages visited within the 77cv platform.
- Session duration and clickstream data.
- Cookie identifiers — see the Cookies & Tracking section for full details.
Support & Communications Data
When you contact the 77cv support team via email at [email protected], we retain a record of the correspondence, including your name, email address, the content of your message, and any attachments you provide. This data is used solely to resolve your query and to maintain a support history for your account.
How We Use Your Data
77cv uses the personal data it collects for specific, legitimate purposes. We do not process your data in ways that are incompatible with the purposes described below. The primary legal bases for our processing are the performance of a contract with you (your account agreement), compliance with legal obligations, and our legitimate interests in operating a safe and reliable platform.
| Purpose | Data Used |
|---|---|
| Account creation & management | Registration data, email address, mobile number, username |
| Identity verification (KYC) | Full name, date of birth, government ID, proof of address, payment method ownership |
| Processing deposits & withdrawals | Financial transaction data, payment method details, account balance |
| Delivering gaming services | Gameplay data, session data, device data |
| Bonus & promotion management | Account data, gameplay data, transaction data, wagering progress |
| Fraud prevention & security | IP address, device data, transaction data, login history |
| Responsible gaming monitoring | Session data, deposit history, wagering patterns, self-exclusion status |
| Customer support | Support correspondence, account data, transaction data |
| Platform analytics & improvement | Technical data, clickstream data, session duration, cookie data |
| Legal & regulatory compliance | All categories as required by applicable law |
Marketing Communications
With your consent at the time of registration, 77cv may send you promotional communications by email about new games, seasonal offers (such as Eid, BPL, or Pohela Boishakh promotions), and platform updates. You may withdraw your marketing consent at any time by contacting [email protected]. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to the withdrawal, and it will not prevent us from sending you essential service communications (such as deposit confirmations, withdrawal notifications, or account security alerts).
Automated Decision-Making
77cv uses automated systems to flag potentially fraudulent transactions, identify unusual betting patterns, and enforce responsible gaming thresholds such as deposit limits. Where an automated decision has a significant effect on your account (for example, a withdrawal hold or account suspension), you have the right to request human review of that decision by contacting [email protected].
Data Sharing & Disclosure
In the ordinary course of operating the 77cv platform, we share limited categories of personal data with the following categories of third-party service provider:
Payment Processors
When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, Upay, or a supported Bangladeshi bank (including Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank), we share the minimum transaction data required by the payment provider to authorise and complete the transaction. This typically includes your registered mobile number or bank account reference and the transaction amount in BDT. We do not share your full account profile with payment providers.
Game Technology Providers
The casino games available on 77cv are supplied by independent game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. To deliver these games within your session, a session token is passed to the game provider. This token does not contain your full name, payment details, or national ID information. Game providers receive only the data necessary to authenticate the session and record the bet outcome.
Identity Verification Services
Where 77cv uses a third-party identity verification service to process KYC documents, that provider operates under a strict data processing agreement that prohibits them from using your documents for any purpose other than identity verification on behalf of 77cv.
Analytics & Platform Performance
We may use anonymised or aggregated technical data with platform analytics providers to understand usage patterns and improve the 77cv experience. No personally identifiable information is shared with analytics providers in a form that could identify an individual player.
Legal Disclosure
77cv may disclose your personal data to law enforcement agencies, regulatory authorities, or courts if we are required to do so by applicable law, a valid legal order, or to protect the rights, property, or safety of 77cv, its players, or the public. In such cases, we disclose only the minimum data required to fulfil the legal obligation.
Business Transfers
In the event that 77cv undergoes a merger, acquisition, or transfer of its business assets, player data may be transferred to the successor entity as part of that transaction. Players will be notified of any such transfer and of any resulting changes to this Privacy Policy by email before the transfer takes effect.
Cookies & Tracking
The 77cv platform uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to analyse how players interact with the site. The following table describes the categories of cookies we use.
| Cookie Type | Duration | Purpose |
|---|---|---|
| Strictly Necessary | Session | Required for the platform to function. These include session authentication tokens, load balancer cookies, and security tokens. Cannot be disabled without breaking core functionality. |
| Functional | Up to 30 days | Remember your language preference (English), device type, and whether you have acknowledged platform notices. These improve your experience but are not essential to core operations. |
| Analytical | Up to 13 months | Collect anonymised data on pages visited, session duration, and navigation paths within the 77cv platform. Used to identify performance bottlenecks and improve the user experience. No personally identifiable information is stored. |
| Security & Fraud | Up to 90 days | Assist in identifying unusual login patterns, bot activity, and potentially fraudulent transactions. These cookies do not track behaviour across external websites. |
Managing Cookies
You may control cookie settings through your browser's preferences. Most modern browsers allow you to block or delete cookies, or to be notified before a cookie is stored. Please note that disabling strictly necessary cookies will prevent you from logging into your 77cv account and accessing platform features. Disabling analytical cookies will not affect your ability to use the platform but will limit our ability to improve it based on real usage data.
Third-Party Cookies
Game providers such as Pragmatic Play, Evolution Gaming, and Ezugi may set their own session cookies within the game window in order to maintain the integrity of your gaming session. These cookies are scoped to the game provider's domain and are governed by the respective provider's privacy practices. 77cv does not control these cookies and is not responsible for their content.
Data Security
77cv takes the security of your personal data seriously and applies the following technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction:
Encryption in Transit
All data transmitted between your device and 77cv servers is encrypted using TLS 1.2 or higher (256-bit SSL). This applies to login pages, deposit flows, withdrawal requests, account settings, and all other pages within the platform.
Encryption at Rest
Sensitive data stored in 77cv databases — including KYC documents, payment method references, and account credentials — is encrypted at rest using AES-256 encryption. Database access is restricted to authorised personnel through role-based access controls and multi-factor authentication.
Password Security
Player passwords are never stored in plain text. 77cv stores a salted cryptographic hash of each password using a modern hashing algorithm. Even in the event of an unauthorised database access, plain-text passwords would not be exposed. Players are responsible for choosing a strong, unique password and for not sharing it with any third party.
Intrusion Detection & Monitoring
77cv operates continuous server-side monitoring for unusual access patterns, brute-force login attempts, and other indicators of compromise. Automated alerts are reviewed by the security team and suspicious activity results in immediate account protection measures, including temporary login suspension and player notification by email.
Data Breach Response
In the event that 77cv becomes aware of a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, we will notify affected players by email at the earliest practicable opportunity and will take immediate steps to contain the breach and assess its scope.
Data Retention
77cv retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or for as long as required by applicable legal obligations. The following retention periods apply to the main categories of data we hold:
| Data Category | Retention Period |
|---|---|
| Active account data | Retained for the duration of the account relationship plus a minimum of five years following account closure, to comply with anti-money laundering record-keeping obligations. |
| KYC & identity documents | Retained for five years from the date of submission or from the date of account closure, whichever is later. |
| Financial transaction records | Retained for five years from the date of the transaction, consistent with standard financial record-keeping requirements. |
| Gameplay & betting history | Retained for three years from the date of each gaming session. Aggregated statistical data (with no personally identifiable information) may be retained indefinitely for platform analytics. |
| Support correspondence | Retained for two years from the date of the last message in the support thread, or for the duration of the account relationship if longer. |
| Self-exclusion records | Retained indefinitely to prevent re-registration by permanently self-excluded individuals, and for the duration of the exclusion period plus two years for time-limited exclusions. |
| Analytical & technical data | Anonymised analytical data is retained for up to 13 months. Non-anonymised IP address logs are retained for 90 days for security purposes. |
When personal data is no longer required and no legal obligation mandates its continued retention, 77cv securely deletes or anonymises that data so that it can no longer be linked to an identifiable individual.
Your Privacy Rights
As a 77cv player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact [email protected] with your full name, registered email address, and a clear description of your request. We will respond within a reasonable timeframe and at no charge to you.
Right of Access
You have the right to request a copy of the personal data 77cv holds about you, along with information about the purposes for which it is processed, the categories of data held, and the third parties with whom it has been shared. We will provide this information in a clear, structured format.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For account name corrections or date-of-birth amendments, we will require supporting documentation to verify the change before updating your record.
Right to Erasure
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent and no other legal basis for processing exists, or where the data has been unlawfully processed. Please note that we may be required to retain certain categories of data (such as financial transaction records and KYC documents) for legal compliance purposes even after a deletion request, in which case we will explain the reason for the retention.
Right to Restriction of Processing
You have the right to request that 77cv restricts the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested, or where you have objected to processing and we are assessing whether our legitimate interests override your objection.
Right to Data Portability
Where processing is based on your consent or on the performance of a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
Right to Object
You have the right to object to the processing of your personal data where that processing is based on legitimate interests, including profiling based on those interests. You also have the absolute right to object to processing for direct marketing purposes, including profiling carried out for marketing.
Right to Withdraw Consent
Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.
Policy Updates & Contact
Changes to This Privacy Policy
77cv reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered players by email at the address associated with their account, and we will update the effective date at the top of this document. The updated policy will be published on this page and will take effect on the stated effective date. Continued use of the 77cv platform after the effective date constitutes acceptance of the revised policy.
We encourage you to review this Privacy Policy periodically so that you remain informed about how 77cv handles your personal data. If you have any concerns about a proposed change, please contact us before the effective date and we will do our best to address your query.
Minor Updates
Non-material updates — such as corrections to typographical errors, clarifications that do not change the substantive meaning of any provision, or updates to contact details — may be made without advance notice to players. The effective date will be updated to reflect the date of the most recent revision, regardless of whether the change was material or minor.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 77cv handles your personal data, please contact our support team using the details below. All privacy-related enquiries are handled in English by team members operating in Bangladesh Standard Time (BST, UTC+6).
Your Privacy is Protected at 77cv
Now that you understand how 77cv safeguards your data, explore the full platform — cricket betting, live casino, slots, and instant BDT withdrawals — all secured with SSL encryption. 18+ only. Play responsibly.